MasterClass

Out Perform the competition with C.A.R.E.™️

Manage with trust
Lead with audacity
ONLINE & ON-SITE

Your team members are disengaged.
Your NPS score is stagnating despite your efforts.
Are you looking to find a better way to improve?

Stand out from the competition with C.A.R.E.™

Your team members are disengaged.
Your NPS score is stagnating despite your efforts.
Are you looking to find a better way to improve?

Stand out from the competition with C.A.R.E.™

Business Leaders

The MasterClass is designed for those who make decisions on company strategy, seeking predictive tools and sustainable growth levels for both Client and Employee satisfaction and loyalty. The authors of the book “Out Care The Competition,” will guide you through the C.A.R.E.™ model and assist you in creating your own management dashboard. Say goodbye to the rearview mirror approach and become more proactive in driving Client and Employee NPS. You will learn some fresh perspectives to foster creativity, company pride, and competitiveness.”

The MasterClass is designed for those who make decisions on company strategy, seeking predictive tools and sustainable growth levels for both Client and Employee satisfaction and loyalty.

The authors of the book “Out Care The Competition,” will guide you through the C.A.R.E.™ model and assist you in creating your own management dashboard.

Say goodbye to the rearview mirror approach and become more proactive in driving Client and Employee NPS. You will learn some fresh perspectives to foster creativity, company pride, and competitiveness.”

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Our Expert Speaker

Emmanuel Richard, an expert in organizational transformation, combines digital innovation with a human approach to ensure sustainable competitiveness. He is CEO of Extens-Consulting and during his 25 years of consulting experience, he has guided over a hundred companies, including Abbyy, Air Liquide, AXA, EDF, Emerson, Gerflor, Jaguar Land Rover, La Redoute, LVMH, Orange, PSG, Royal Canin, Seb, Veolia, Vyv, and more.

Drawing from his observations, as a pioneer in his field, Emmanuel has noticed that leaders often struggle to retain their top employees, maintain their customers’ loyalty, and stay competitive in an increasingly uncertain market.

To address these challenges and bridge the gaps between a high performing culture, management and operations, he created the C.A.R.E.™ model, which places a caring experience at the heart of competitiveness. The model helps companies take a fresh look at strategy and culture to achieve tangible results in performance and profitability.

Emmanuel developed the content benefiting from a French-American collaboration with American co-author Diane Hopkins and the book “Out Care the Competition” was published by Chicago based, Networlding Publishing in March 2024. Emmanuel aims to equip leaders with the practical application of the C.A.R.E.™️ model, to enable companies to thrive sustainably in the future.

Emmanuel Richard

Founder and CEO of Extens Consulting

"Fill up your tank with #CARE,
win the #RACE 🥇 with Trust"
Let the C.A.R.E.™ model drive you to outperform the competition.
Want to know more? 

Reserve Your Seat for the MasterClass

Limited Availability

Programme MasterClass

Outperform the competition with C.A.R.E.™​
Manage with trust​
Lead with audacity

Objectives

After completing the Master Class, you will be able to:

  • Understand and apply the components of the C.A.R.E.™ model
  • Engage your teams to their fullest potential
  • Drive the next level improvement of customer and employee NPS

Content Overview

  • Understanding the C.A.R.E.™ model through practical use cases
  • Employee engagement strategies in an uncertain environment
  • NPS prediction tools and metrics

Teaching Methods

  • Lecture with live surveys and polls
  • Workshop about the creation of a C.A.R.E.™ dashboard
  • Share and solve business-related challenges

Follow-up

  • Individual Coaching
  • Analytical Review of C.A.R.E. KPIs
  • Implementation of Customized Solutions

Whom we serve

  • Leaders and managers committed to engagement among both team members and customers

Sign-Up Now

Promotional Offer

Inter-company MasterClass

$350 /participant

DIGITAL only

Participants receive a pre-session questionnaire to prioritize their expectations.

Promotional offer

MasterClass dedicated to your company

$4,000 /session

DIGITAL or IN-PERSON

Participants receive a pre-session questionnaire to prioritize their expectations.

Extens Consulting is registered as a training organization. NDA : 11755899575

Unlock the Power of C.A.R.E.™

“I recommend this book as a refreshing way to fine-tune strategy toward the ultimate goal of happy teams, happy customers, and amazing results!”

Shep HYKEN
CX Expert & Bestselling Author of "The Amazement Revolution," New York Times Award Winner

« The true challenge always lies in operationalizing relevant concepts. With ‘Out Care The Competition,’ the authors have developed a pragmatic and concrete approach that enables professionals to leverage Care as a value-creation driver. »

Pascal LATOUCHE
Ph.D. in Management Science,
Author of "Open Innovation, Corporate Incubator"

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