IS YOUR COMPANY PREPARED TO LEVERAGE THE POWER OF C.A.R.E.?
This new book introduces an easy to understand and apply model for companies to rise above market challenges to stay relevant to customer needs in a world filled of uncertainties.
The authors explore the power of Care and offer practical recommendations on how to scale the C.A.R.E. framework company-wide to enhance trust and financial outcomes.
This practical playbook is designed for all leaders willing to enhance and strengthen the relationships between customers, employees and brands, to drive sustained.
Unlocking the Secrets of Care:
A Sneak Peek into Our Book!
About The Authors
Emmanuel Richard is the CEO and founder of Extens Consulting. He is an engineer graduated from Telecom Paris in France, whose career has been dedicated to transformation of organizations through digitization combined to human soft skills. He has built an extensive expertise in customer experience in BtoB and BtoC european industries, and is a designer of the C2ES™ index, the Customer Employee Easy Score.
His passion for the field of Customer and Employee Experience has driven him to imagine new concepts and methods to prepare executive leaders to stand out from international competition.
Emmanuel RICHARD
Emmanuel RICHARD
Diane SERBIN HOPKINS
Diane Serbin Hopkins is a Certified Experience Economy Expert and was one of the first Chief Experience Officers in the US healthcare industry. She is a nationally known thought leader on consumer experience. She has extensive experience blending marketing, customer experience and innovation strategies in service and healthcare industries.
She is the author of Unleashing the Chief Moment Officers, It’s Hard to be Easy and co-author of Advice from a Patient and Wake Up and Smell the Innovation. Diane serves as the Senior Leader of Extens Consulting USA.
Diane SERBIN HOPKINS
What Readers Are Saying
“The authors have developed a practical and scalable CARE framework to help any business accelerate the achievement of many goals. I recommend this book as a refreshing way to fine-tune strategy toward the ultimate goal of happy teams, happy customers, and amazing results !”
Shep HYKEN
CX expert & New York Times bestselling author of The Amazement Revolution
« It is always the operationalisation of relevant concepts that is the real challenge. With « Out care the competition », the authors have developed a pragmatic and concrete approach that enables professionals to capitalise on care as a lever for generating value. And it’s certainly transferable to the personal sphere !”
Pascal LATOUCHE
PhD, Author about Innovation & C.E.O Lookyouread.fr